Job Title: Aged Debt Supervisor
Location: Bournville, Birmingham
Hourly Rate: £27.51ph via an Umbrella Company (Inside IR35)
Employment Type: Contract – Current financed until 31/12/2026
Start Date: ASAP
Hours: Standard 36 Hours Per Week
Reference: K1197
Main purpose of the role:
- Responsible for a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtained
- Lead a team of two Collections Executives and work closely with Back Office, offering guidance on required actions and support with complex customer queries to aid in timely repayments
- High levels of collaboration amongst various internal and external stakeholders
- Expectation of root cause analysis to understand and improve customer behaviours
What you will bring:
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Credit control experience
- Expert in financial / ledger analysis
- High-level SAP competence
- Experience in a fast-moving consumer goods or consumer packaged goods company
- Proficient organisational, prioritisation and time management skills
- Strong numerical, analytical and logical reasoning skills
- Experience of working within a customer facing role
- Experience in an Order to Cash environment
- Advanced knowledge of MS Office Applications, particularly Excel
- Able to identify and remove barriers to enable team success
- Ability to coach and lead others
- Effective Business Partnering
- Conflict and Relationship Management
Responsibilities:
- Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries
- Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed
- Conduct Overdues/Invalids meetings with Commercial
- Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received
- Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer
- Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle
- Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends
- Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings
- Identify potential customer risks / behaviours and escalate to Credit Risk Analyst
- Ensure Collections Executive is adhering to defined SLAs within the collection process, and maintaining DMS Dispute Case data daily ("Housekeeping"). If not, identify root cause and take actions to resolve
- Increase capability/upskill the Collections Executive through training, mentoring and coaching
- Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders
This role is INSIDE IR35
Do not miss out on your chance of interview – APPLY NOW!
Our Clients are unable to provide sponsorship for Visas; therefore, only candidates eligible to work in the UK need apply!
CS Technical Staffing Ltd operates as an Employment Business and Employment Agency.
We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.
No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.