Job Title: Customer Experience Advisor
Location: Whitley, Coventry
Rate: £23.20ph via an Umbrella Company (Inside IR35) or £17.78ph PAYE
Employment Type: Contract (8 Months)
Hours: Standard 40 Hours Per Week
Reference: J39151
Job Description:
As a Customer Experience Advisor, the candidate will be a knowledgeable expert in our brands in order to achieve a right first-time response and the highest level of customer service. Candidate will be responding to customers enquiries and complaints on our exciting vehicle line-up and products. Candidate will also be introducing customers to the Retailer Network and will be supporting them to deliver an exceptional customer experience.
The ideal candidate will become part of a large team, working in a fast-paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, Retailers and Third Parties on a daily basis. Candidate will also be responsible for managing Customer and Retailer inbound and proactive outbound contacts via telephone, e-mail, social and digital platforms. Being a knowledgeable expert in our client's brands and products the candidate will be identifying Prospect Customers and generate leads to the Retailer Network.
The candidate will be identifying and managing any complaints on the initial contact and handover seamlessly to the Customer Solutions Team. Candidate will be verifying all contacts and update the SV-CRM system to ensure complete Data Protection Compliance. Candidate will ensure all contacts are captured in the SV-CRM Systems to enable the Customer Experience Centre to be a valuable data source to the wider business.
Acting as a role model for our client's Values, Customer First Principles and Behaviours. The candidate will be responsible for promoting a positive relationship between Customers and Retailers to ensure that a collaborative partnership with the Retailer Network is achieved. Providing support to the Retailer Network to assist them in achieving a `best in class' service, driving customer loyalty and retention. Candidate will ensure that the Retailer Network follows all of the correct processes and procedures supporting ongoing marketing activities, working closely with the Marketing Team and achieving positive results that generates high Customer Satisfaction.
Skills Required:
- Customer Service
- Computer-literate
- Timekeeping
Experience Required:
- Strong Stakeholder Negotiation skills.
- Numerate with excellent attention to detail, with the ability to outline information in a straight-forward manner.
- Results orientated with a determination to make things happen.
- Clear demonstration of a Customer First mind-set in everything.
- Ability to identify opportunities for improvements and implement changes.
- Excellent Time Management skills and able to work on multiple tasks and deliver results to agreed schedules.
- Ability to understand, interpret and action improvements.
- Strong decision making and problem-solving skills.
- Ability to make quick and competent decisions.
Experience Preferred:
Additional Information:
This role is INSIDE IR35
Note: 2/4-week initial training is on site in Coventry and after this period, providing the business is happy with performance the candidate can work remotely 3 days a week.
The two office days are Tuesday and Wednesday - subject to change.
Shift: Shifts will rotate each week, 8-4:30 then 8:30-5, 8-4:30 then, 8:30-5 and so on.
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Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply!
Caresoft Global Limited operates as an Employment Business and Employment Agency.
We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.
No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.